DZ-AUTOTECHNO / Privacy & data protection
Your data. Protected with purpose.
This Privacy Policy explains what information DZ-AUTOTECHNO collects, why we use it, how we protect it, when it may be shared, and the choices and rights available to you when you use autotechno.fr, place an order, request support or submit automotive technical data.
Last updated: 19 October 2026 · Applies to autotechno.fr and DZ-AUTOTECHNO online services
01 Controller & scope
Who is responsible for your information?
DZ-AUTOTECHNO is responsible for the personal data described in this policy when you interact with our store, customer account, checkout, support channels, digital products or technical services.
Douaouda 42035, Tipaza
Algeria
This policy is designed to reflect DZ-AUTOTECHNO's current online activities and the requirements of applicable data-protection law, including Algerian Law No. 18-07 on personal-data processing, as amended and supplemented. Additional protections may apply to customers in other jurisdictions.
02 Information we handle
Data we collect
We collect information that is necessary to operate the store, process purchases, provide technical services, protect the platform and support customers. The exact information depends on how you use DZ-AUTOTECHNO.
| Category | Examples | How it is usually obtained |
|---|---|---|
| Account & contact data | Name, email, phone number, login/account details, billing or delivery address, country and language preferences. | Provided by you when registering, ordering or contacting us. |
| Order & transaction data | Products and services ordered, order number, delivery details, order status, payment status, refund or return information and transaction references. | Generated when you place and manage an order. |
| Payment-related data | Payment method, payment status and transaction identifiers. Card details are processed by the payment provider when card checkout is used. | Provided during checkout and returned by the payment processor as needed to confirm the transaction. |
| Automotive technical data | VIN, ECU/TCU/BCM references, part numbers, hardware/software identifiers, diagnostic information, vehicle configuration data, EEPROM/FLASH/dump files and service logs. | Provided by you or generated in connection with a requested technical service. |
| Support communications | Emails, contact-form messages, order questions, technical-support discussions and records needed to resolve a request. | Provided when you contact us. |
| Website & security data | IP address, browser/device information, session identifiers, pages or actions requested, date/time, server logs and security events. | Generated automatically when the site is used. |
| Marketing preferences | Newsletter subscription status, consent choices and unsubscribe status. | Provided through subscription and privacy controls. |
A VIN or technical module identifier may be personal data when it can be linked to an identifiable person. We therefore handle automotive identifiers with the same care when personal-data rules apply.
03 Purpose & lawful basis
Why we use personal data
| Purpose | Why it is needed | Typical legal basis where applicable |
|---|---|---|
| Account & order fulfilment | Create and manage accounts, process orders, deliver physical goods, provide downloads and perform requested services. | Performance of a contract or steps requested before entering a contract. |
| Customer support | Answer questions, investigate problems, maintain service history and provide after-sales assistance. | Contract and legitimate interests in customer service and service continuity. |
| Technical service & compatibility | Analyse submitted vehicle/module information, verify compatibility, produce requested outputs and troubleshoot technical cases. | Contract; legitimate interests in quality, reliability and technical support. |
| Security & fraud prevention | Protect accounts, infrastructure, payments, uploaded files and services against misuse, fraud and unauthorised access. | Legitimate interests and, where relevant, legal obligations. |
| Accounting & compliance | Maintain records required for accounting, tax, dispute handling, regulatory compliance and legal claims. | Legal obligation and legitimate interests. |
| Service improvement | Improve product information, technical workflows, reliability, platform performance and internal reference quality. | Legitimate interests, subject to appropriate minimisation and safeguards. |
| Marketing & optional tracking | Send newsletters or use non-essential measurement/advertising technologies where enabled. | Consent where required by applicable law; legitimate interests only where legally permitted. |
Where we rely on legitimate interests, the interests pursued include platform security, fraud prevention, service quality, technical reliability, customer support and improving the accuracy of our automotive services. We assess these interests against the rights and reasonable expectations of affected individuals.
04 Automotive technical data
How we handle vehicle and module files
DZ-AUTOTECHNO provides specialist automotive electronics, software and technical services. Some services require diagnostic information, electronic-control-unit files or identifiers such as VIN, ECU/TCU/BCM part numbers, hardware/software references and diagnostic dates.
Depending on the service, technical attributes may be retained for compatibility checks, service history, fraud prevention, quality control, troubleshooting and internal technical reference. Where practical, we minimise direct customer identifiers in engineering and statistical use.
You should only upload files and vehicle information that you are authorised to provide. Do not upload unrelated personal documents, identity documents or other sensitive personal information unless we specifically request it for a legitimate and lawful purpose.
05 Payment data
Payments are processed through dedicated payment infrastructure
Where Stripe checkout is offered on autotechno.fr, payment-card and supported wallet information is entered into payment infrastructure provided by Stripe rather than being requested through ordinary email or support messages. DZ-AUTOTECHNO receives the transaction information necessary to confirm and manage the order, such as payment status and transaction references.
Stripe processes personal information under its own privacy terms. You can learn more through the Stripe Privacy Portal.
Never send complete payment-card details by email, contact form or chat. Use the secure checkout options presented on the website.
06 Cookies & similar technologies
Essential functions first. Optional tracking by choice.
OpenCart and related website components may use cookies or similar storage for functions such as the shopping cart, login sessions, checkout, security, language/currency preferences and remembering privacy choices. Cookies that are strictly necessary to provide a service requested by the user may operate without consent where the law permits.
Analytics, advertising, conversion-measurement, social-media or other non-essential tracking technologies require an appropriate legal basis. Where consent is required, they should remain disabled until the user makes a valid choice.
- Users should be able to accept or refuse non-essential cookies with comparable ease.
- Consent choices should be recorded and respected.
- Users should be able to change or withdraw consent later through an accessible privacy/cookie control.
- If Google advertising or measurement services are enabled, information about Google's processing should be made easily accessible from the relevant consent information.
The cookie preference interface should provide the current vendor and purpose list for optional technologies actually enabled on the site. This policy does not replace the need for a functioning consent mechanism where one is required.
07 Newsletter & communications
Marketing choices stay under your control
If you subscribe to the DZ-AUTOTECHNO newsletter or otherwise opt in to marketing, we may use your email address and related preference information to send product, service or platform updates. You can unsubscribe at any time using the unsubscribe method provided in the message or by contacting us.
Operational communications about an order, payment, account security, return, download or support case are service communications and may still be sent when necessary to complete or protect the transaction.
08 Recipients & international transfers
When information may be shared
We do not sell customer contact information. We may disclose personal data only when reasonably necessary to operate the business, fulfil an order, protect the platform or comply with law.
- Payment processors, such as Stripe where used for checkout.
- Hosting, infrastructure and security providers supporting the store and online services.
- Delivery and logistics providers when a physical order must be shipped.
- Email and communication providers used to send order, support or subscribed marketing messages.
- Professional advisers, such as accounting or legal advisers, where necessary.
- Authorities or courts when disclosure is required by applicable law or a valid legal process.
- Analytics or advertising providers only where such tools are enabled and the required privacy choices have been respected.
International processing
DZ-AUTOTECHNO serves customers internationally and may use service providers that process information in different countries. Where applicable data-protection law requires safeguards for an international transfer, we take reasonable steps to use appropriate contractual, organisational or other lawful transfer mechanisms available for the relevant service.
09 Retention & security
We keep information only for a defined business or legal need
Retention is based on the type of information and why it is needed. We do not use one retention period for every category.
| Information | Retention approach |
|---|---|
| Account data | Kept while the account is active and afterwards only for the period reasonably necessary for security, disputes, legal claims or applicable record-keeping obligations. |
| Orders & invoices | Kept for the period required by applicable accounting, tax, consumer-protection and legal-record obligations. |
| Support records | Kept as needed to resolve the request, maintain relevant service history, prevent abuse and handle related claims. |
| Automotive technical files | Kept for the period reasonably necessary to deliver and support the requested service, verify previous work, maintain technical reliability and meet legitimate security or legal needs. |
| Security/server logs | Kept for a limited period proportionate to troubleshooting, security monitoring, fraud prevention and incident investigation. |
| Marketing preferences | Kept while the relevant marketing relationship or consent is active, plus evidence needed to demonstrate and respect subscription or opt-out choices. |
Security measures
We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks involved. These include HTTPS/TLS protection for website traffic, controlled access to systems and files, operational security measures, monitoring and appropriate backup/recovery practices.
No internet-based service can guarantee absolute security. Customers should protect their account credentials and contact us promptly if they suspect unauthorised access.
10 Your choices & rights
You can ask about the data we hold and how it is used
Depending on the applicable law and the circumstances of the processing, you may have rights including:
- the right to be informed about personal-data processing;
- the right to request access to eligible personal data;
- the right to request correction of inaccurate or incomplete information;
- the right to object to certain processing;
- where applicable, the right to request deletion or restriction;
- where applicable, the right to data portability;
- the right to withdraw consent when processing is based on consent, without affecting processing that was lawful before withdrawal;
- the right to object to direct marketing at any time; and
- the right to complain to a competent data-protection authority.
To make a request, email admin@autotechno.fr. We may need reasonable information to verify that the request concerns you. We will not ask you to send passwords or complete payment-card information.
Complaints in Algeria
Individuals may contact the Autorité Nationale de Protection des Données à Caractère Personnel (ANPDP) regarding personal-data concerns. Information and complaint services are available through the ANPDP complaint portal.
EEA and UK users
If EU/EEA or UK data-protection law applies to your interaction with DZ-AUTOTECHNO, additional rights and complaint routes may apply. EEA users may complain to the competent supervisory authority in the relevant Member State. UK users may complain to the Information Commissioner's Office (ICO).
11 Additional information
Children, automated decisions and external websites
Children
DZ-AUTOTECHNO's automotive products and professional technical services are not directed to children. We do not knowingly seek to collect children's personal data for marketing. If you believe a child has provided personal data inappropriately, contact us so the situation can be reviewed.
Automated decision-making
We do not currently use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects on customers.
External websites
Our website may link to third-party websites or services. Their privacy practices are controlled by those third parties, so you should review their privacy information before providing personal data to them.
12 Updates
Keeping this policy current
We may update this Privacy Policy when our services, technology, providers, legal obligations or data practices change. The latest version will be published at autotechno.fr/privacy-policy with its effective date.
Where a material change affects how existing personal data is used and applicable law requires additional notice or consent, we will take the appropriate steps before applying that new use.
13 Privacy contact
Contact DZ-AUTOTECHNO
For privacy questions, access or correction requests, marketing objections, cookie questions or concerns about technical files submitted to DZ-AUTOTECHNO, contact us using the details below.
Local 100, cité 220 LGTS
Douaouda 42035, Tipaza, Algeria