01   Returns & refunds

A clear policy for your purchase

We accept returns of standard physical products, including new and used parts, for a change of mind as well as for faulty, damaged or incorrectly supplied items. Digital products and services have their own terms below.

This standard policy applies to destinations accepted at checkout. We explain any product-specific exceptions and separately agreed business terms before you order. Mandatory rights, including any longer period or deadline extension, take priority.

Condition of returned parts

Please return the item with its supplied accessories, identifying labels and packaging where available, and protect it against transport damage. You may inspect it as needed to establish its nature, characteristics and functioning. Opening packaging does not, by itself, remove an applicable right to return.

Installation, programming, alteration or use beyond reasonable inspection may reduce the item's value. Any deduction must be supported by the actual loss in value and permitted by applicable law. It is separate from a restocking fee and does not remove rights relating to a pre-existing fault.

Faulty, damaged or incorrectly supplied items

Contact us with your order details and a description of the issue. Photos or diagnostic information can help us assess it. We will arrange the appropriate repair, replacement, price reduction or refund, according to the circumstances and your rights. The 14-day change-of-mind window does not limit applicable warranty or conformity claims.

When and how we refund you

For a valid withdrawal, we issue the refund within 14 calendar days of receiving your notice. For physical goods, where permitted, we may withhold it until we receive the item or evidence that it has been sent back, whichever happens first.

The refund includes the returned goods and the original standard delivery charge where applicable. An additional charge for an expressly selected premium delivery service is not refunded on a change-of-mind return. We use the original payment method unless you expressly agree to another method without additional fees. Your payment provider may need additional time to display the credit.

02   Return process

Start with your order details

1. Tell us what you need

   Email admin@autotechno.fr, use our return request form, or send a clear written notice to our postal address. Include enough information to identify the order and the item.

2. Coordinate the return

   We will provide practical packing and return instructions. For a faulty or wrong item, contact us so we can arrange the return costs. Keep your postage receipt and tracking details.

3. Return the item and follow the resolution

   Pack it securely and dispatch it within the applicable period. We will communicate the refund, exchange or other remedy for your order.

You do not need to give a reason for exercising an applicable withdrawal right. Prior approval, an RMA number, photographs or use of a particular form are not conditions for a valid withdrawal notice.

Optional withdrawal notice

You may send: “I give notice that I withdraw from my purchase of [item], order [number], ordered on [date] and received on [date]. My name and address are [details].” Add the date and, if sending it on paper, your signature. This wording is optional.

03   Digital purchases

Downloads and technical services

Our digital range includes software, downloadable files and technical services. Before ordering, check the description for what is included, the delivery method, supported systems, licence restrictions and any information we need from you.

Software and downloadable files

If delivery has not started, contact us promptly to request cancellation. Where a statutory withdrawal period applies, it generally runs for 14 calendar days from the contract date. A loss of withdrawal rights for immediate digital delivery applies only when all legally required conditions are met, including your prior express consent, acknowledgement of that loss and the required confirmation on a durable medium.

Once digital supply has begun with a valid waiver, a change-of-mind refund is not available. This does not remove your rights if the content is not delivered, is defective or does not match its description. Contact us for delivery assistance, correction or the remedy required by applicable law.

Services performed for your order

For a service that has not started, contact us to request cancellation. Where you expressly request work during an applicable withdrawal period, a proportionate charge for work actually supplied may be payable if the required information and consent conditions have been met. Starting work does not automatically make the entire order non-refundable.

A withdrawal right ends for a fully performed service only where the applicable legal conditions have been satisfied. If a service is not supplied as agreed, contact us so we can assess correction, a price adjustment or a refund as appropriate.

Personalised products and mixed packages

A genuine made-to-order or clearly personalised product may be excluded from change-of-mind returns where the law permits and the exception was disclosed before purchase. Selecting an ordinary product option does not automatically make it personalised. In a package combining hardware, files and services, the relevant rules apply to each component without reducing your rights for the order as a whole.

Subscriptions and service credits

Check the selected offer for duration, included access, credit usage, expiry and any renewal conditions. Activation or use alone does not remove mandatory cancellation or conformity rights. Cancellation of future access and any refund for the current period are assessed under the agreed offer and applicable law.

04   Before you buy

Choose the right part or service

DZ-AUTOTECHNO offers automotive electronic parts, software and technical services. The product description identifies the offer, condition, supplied items and stated requirements. Check these details carefully; a vehicle model name alone may not establish compatibility.

If you are unsure, contact us with the product reference and relevant vehicle or unit information before ordering. Some parts require coding, adaptation or professional installation. Any such work is included only when expressly stated in the offer.

Prices, payment and delivery

Review the order total, currency, delivery method and any disclosed charges before payment. Available destinations and delivery estimates depend on the offer and checkout options. Digital delivery does not involve a physical parcel. For physical orders, also see our Delivery Information.

Where import duties or taxes are your responsibility, we explain this in the information provided before purchase. If we cannot fulfil an order as agreed, we will contact you about an alternative or cancellation and refund. We will not substitute a materially different product without your agreement.

Responsible use

Use products and services only for lawful, authorised work and in accordance with the supplied instructions. Where relevant, installation and programming should be carried out by a qualified professional. These responsibilities do not limit our obligations for the goods and services we supply.

05   Accounts & information

Your account and your files

Keep your account details accurate and your login credentials private. Software, files and access rights are supplied under the licence terms stated in the offer. Buying access does not transfer ownership of the underlying intellectual property or authorise resale or redistribution beyond those terms.

Files you upload remain yours or the property of their rightful owner. Upload only material you are authorised to provide. We do not resell raw customer uploads or make them available to other customers. Customer requests for copies of original uploads are subject to ownership verification.

Submitted material is handled for the requested service and the purposes described in our privacy notices. See our Privacy Policy for how personal information is collected and handled.

We may restrict access where necessary to address fraud, unauthorised use or a material breach, subject to applicable law and the customer's existing rights.

06   Customer rights

Your statutory rights remain protected

These terms do not exclude mandatory rights relating to withdrawal, delivery, conformity, faulty goods or services, or liability. New and used goods, digital content and services remain covered by the legal protections that apply to the transaction. Any additional commercial warranty is described in the relevant offer.

A professional purchase is assessed according to its actual purpose and any business terms expressly agreed before ordering. A product being technical does not, by itself, make the buyer a business customer. Mandatory consumer rights cannot be removed by a product label or an account category.

Please contact us first if something needs resolving. This does not prevent you from using any applicable complaint, mediation, regulatory or court process. The version of these terms in force when your order is placed applies to that order; later updates do not retrospectively remove your rights.

07   Customer care

Let us help with your next step

For product questions, delivery assistance, returns or a concern about an order, contact DZ-AUTOTECHNO. Include your order number if available so we can find the relevant purchase.